📄 Returns & Refunds – Timber & Trend

We offer a 30-day return window from the date your order is delivered.

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Eligibility

To qualify for a return:

• Item must be unused and in original condition
• Must include original packaging and tags
• Proof of purchase is required

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How to Start a Return

Email info@timberandtrend.com with your order details.

If approved, you’ll receive:

• Return instructions
• Return shipping label

Note: Returns sent without prior approval will not be accepted.

Return Address:
4922 SE Airport Rd, Arcadia, FL   34266

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Damaged or Incorrect Items

Inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately and we’ll make it right.

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Non-Returnable Items

We do not accept returns on:

• Perishable goods (food, plants, etc.)
• Custom or personalized items
• Personal care products
• Hazardous materials

Sale items and gift cards are non-returnable.

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Exchanges

To exchange an item, return the original product and place a new order once your return is approved.

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EU Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you may cancel or return it within 14 days, provided the item is unused and in original condition.

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Refunds

Once your return is received and inspected:

• You’ll be notified of approval
• Approved refunds are issued to your original payment method within 10 business days

If it has been more than 15 business days since approval, contact:
info@timberandtrend.com